Rotting luck seems to be following Mattia Zenere, 31, on his travels lately.
Over the past five years, four of his flights have been delayed or canceled, including one problem — on a flight from London to Venice, Italy — that caused him to arrive a full day late.
But there is a silver lining: Thanks to Europe’s strong consumer protection laws for airlines, every time, the customer service specialist was reimbursed for his out-of-pocket expenses. Father. Zenere also received another hardship payment from the airline due to three disruptions.
“The law really works,” he said.
For US-fed airline passengers, similar protections may be on the horizon — and the airlines aren’t happy about it. This week, President Biden and Pete Buttigieg, the transportation secretary, announced plans to introduce new rules this year that would require airlines to pay for disrupting flights.
Following a wave of airline disruptions during the pandemic and a crisis that forced Southwest Airlines to cancel 16,700 flights over the winter holidays, Biden is betting that Americans will demand the kind of security that Europeans (and non-Europeans flying in Europe) have been enjoying on average. 20 years.
EU law is popular – and generous. A flight delayed by more than three hours is considered canceled, and the passenger is entitled to compensation of between 250 euros ($273) and 600 euros. The payment is determined by the distance traveled, not the price of the tickets, which airlines have long protested.
Pilots can challenge compensation by arguing that the disruption was caused by extraordinary factors such as bad weather, strikes by air traffic controllers or “unusual” technical issues with the aircraft. But European courts continue to narrow the definition of “extraordinary.” This week, someone ordered that even the death of the pilot will not get the plane because of the delay in returning customers.
Biden’s plan would require refunds for delays or cancellations. The president also wants to see travelers covered for meals, hotels, ground transportation and recycling fees. US airlines are currently not required to provide compensation for delays or cancellations; They must return passengers who have “met” the plane.
This is not enough, said Mr. Biden. “You should be paid enough. Your time is valuable. What affects your life is important. “
European regulations have changed the way airlines operate, “My focus now is on keeping on time,” a spokeswoman for Eurocontrol, the governing body that helps regulate European airlines, told DealBook. However, as air travel continues to increase, EU airline data shows delays are a growing problem.
Pilots challenge compensation laws. “Airlines are already funded to get passengers to their destinations as scheduled,” Willie Walsh, head of the International Air Transport Association, a lobbying group, said in criticizing Biden’s plan. “The extra money that this law will provide will not create a new incentive, but it will have to be refunded – which will have an impact on ticket prices.” The Steer Group, an independent consultant, calculated that in 2018, European airlines spent 5 billion euros to help offset the increase in compensation and pay entitlements. For each stranded passenger, the airline cost an average of 138 euros.
Passenger rights laws in Europe have not been a major problem. It can still be time-consuming and frustrating to get funding to apply. Father. Zenere, for example, is still in conflict with Wizz Air, the airline that delayed its flight to Venice last year. He paid less, he said, and still owes 250 euros for the canceled trip. “I know my rights,” he said. – Bernhard Warner
Tell us what you think: What changes would you like to see to make air travel easier? Email us at firstname.lastname@example.org.
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Elon Musk’s new hire. The entrepreneur has appointed Linda Yaccarino to replace him as CEO of Twitter. Yaccarino, the former head of advertising for NBCUniversal, will take over the struggling company to grow its advertising business.
Where is Ron DeSantis? Florida’s governor has barred federal agencies from releasing his travel documents, prompting critics to warn that he is trying to withhold damaging information in the run-up to the presidential election. Steve Schwarzman, the billionaire co-founder of Blackstone and a Republican donor, met with the Florida governor recently but is not satisfied with what he can do to win, according to Bloomberg.
George Santos pleaded not guilty. The Republican congressman from Long Island is facing 13 counts of fraud, including embezzlement, wire fraud, perjury and theft of government funds. Impeachment does not keep him from serving in the House, and it would take a two-thirds vote to remove him, which means Republicans must join Democrats.
Crashing the plane to watch YouTube. A 29-year-old pilot and skydiver has admitted to intentionally crashing a small plane near Santa Barbara, Calif., as part of a video he filmed to help him. He is serving 20 years in prison for obstructing a government investigation by cleaning up the crash site.
Few video games have been as revolutionary as Nintendo’s Legend of Zelda, a series of games launched back in 1986. Now, almost 40 years later, the Japanese company has revealed the latest edition of the franchise, Tears of the Empire, and I hope that. the game has high expectations.
It was released yesterday (some fans went to play it) and is expected to be a hit. But will it be enough to make up for Nintendo’s sluggish sales? The company released a new console, the Switch, in 2017, the same year it released its last Zelda game, Breath of the Wild. They were all very successful. But the Switch is facing growing competition, and gamers are returning to not having to buy expensive hardware all the time. New ventures, such as the “Super Mario Bros. Movie” have provided a boost. But Nintendo has no plans to launch a new console within the next year.
However, the Zelda Franchise is a treasure with a rich history and devoted fans. Here’s a look at the game, and its business value, by the numbers:
29 million: Sold copies of Breath of the Wild, Nintendo’s most popular Zelda game.
10.3 million: The number of YouTube views of the four-minute trailer for the new game Tears of the Empire, which was carefully analyzed by fans to know about the upcoming release.
$69.99: Tears for Empire’s price tag, a $10 increase from what Nintendo usually pays for new games.
125 million: The total number of Switch consoles Nintendo has sold as of March 31, according to the company’s website.
15 million: The number of Switch consoles Nintendo expects to sell this financial year, having sold 18 million units of the Switch in the year to March. “Promoting Switch sales will be difficult in its seventh year,” Nintendo president Shuntaro Furukawa said on a call with investors this week, according to Bloomberg.
On our radar: ‘BlackBerry’
Movies on Silicon Valley tech titans like Apple and Facebook captured the drama behind the businesses and their larger-than-life founders. “Blackberry,” which hit theaters yesterday, is the latest film to tell the story of a trailblazing company and relationships behind the characters who led it. The phone, with its tiny keyboard, was so flexible and so essential to the lives of executives that it became known as the “crackberry.” But the real story of the film is the relationship between the technologists behind the device and the executives who turned it into a growing business. And while BlackBerry may be a hot flash in the iPhone era, reviewers have found a lot of value in the video. “More than anything else, perhaps, “BlackBerry” shows the vulnerability and efficiency of manufacturers in a very difficult market,” wrote Jeannette Catsoulis in the New York Times.
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