– Demo and eBook available at Agilysys Booth #1039 at AHLA’s The Hospitality Show –
Despite rising economic pressures due to rising inflation in 2023, the 2023 report EY Hospitality Industry Looks Strong in 2023 – Despite Fears of Recession predicts that the hospitality industry will continue in 2023 and warns that, “The industry should continue to focus on hotel operations. and industry segments, prioritizing customer experience, analytics and automation.”
In booth #1309 at the American Hotel & Lodging Association’s (AHLA’s) The Hospitality Show June 27-29 at the Venetian Resort in Las Vegas, Agilysys, Inc. (Nasdaq: AGYS), will showcase solutions that help hospitality organizations follow EY’s advice to improve customer experience and improve revenue.
Technologies on display will include Property Management Systems (PMS), Point-of-Sale Systems (POS), Inventory and Procurement Systems (I&P) and a wide range of digital, mobile, automation and analytics applications that improve the experience of guests and staff. .
The benefits of empowering people with technology will be demonstrated across six important years in hospitality, each of which is further explored in the special report Agilysys Joining People and Technology to Elevate Hospitality Return on Experience (ROE): 6 Key Moments for Success. . Copies will be available in the Agilysys booth and can be downloaded here.
The six most important things should raise everyone’s chance to find the right balance between self-sacrifice through digital and mobile technology and provide opportunities to connect with people with modern tools.
Guest Experience #1: Reservations – The report advises hotels and resorts to integrate technology and people to create a comprehensive, flexible and personalized reservation experience. Reservations start well before travelers leave their homes and provide opportunities to increase value and delight guests before they arrive through personalized enhancements, online offers and mobile self-service among other capabilities.
Agilysys will introduce Agilysys Book, a free, online, self-booking solution that promotes unlimited transactions such as room upgrades, spa treatments, golf tee times, restaurant reservations, activity bookings and more. The solution enables properties to create integrated guest itineraries that make it easy for each guest to view and manage their entire schedule for all activities, services and bookings throughout their trip.
Customer Engagement Moment #2: Check-in – Fast and seamless check-in is a top tip in the Agilysys report. While some guests prefer the traditional check-in that takes place at the front desk, many others prefer to self-check-in via a kiosk or mobile phone so they can bypass the front desk and go to their rooms. Agilysys will demonstrate how Agilysys PMS, Agilysys Express Mobile and Agilysys Express Kiosk, solutions enhance the experience through personalized and self-service solutions that enable fast, frictionless and non-linear check-in even when visitor numbers are high and staff are under pressure.
Hospitality Value #3: Service—The Agilysys report highlights that guests expect hospitality services to be always available, accessible online, and available when and where they want. Agilysys Service Demonstrations will demonstrate how guest and staff experiences are optimized through text messaging between guests and staff; actual service reminders; and procedures for coordinating maintenance requests, building maintenance requirements and maintenance services. Agilysys Service won the Gold Award for Best Product Enhancement Technology from Global Gaming Business Magazine (2020). Honor recognizes the solution that best supports staff and operations while enhancing the guest experience.
Hospitality Key Moment #4: Food & Beverage – Food and Beverage experiences represent a large part of the hospitality industry, where consumers expect convenience, accessibility and speed. Agilysys advises properties to keep Food and Beverage simple, cost-effective and seamless to improve profitability and address operational challenges.
The Agilisys IG Kiosk will showcase the self-service food and beverage system that visitors crave. These guest-facing food and beverage outlets give guests the freedom to view and select menu items on display, place orders and pay using a variety of payment methods, all without the need for staff assistance. Agilysys IG OnDemand demos will demonstrate the increased revenue, guest satisfaction and operational efficiency that comes from enabling guests to order and pay for food and beverages on their mobile devices. Guests can order and receive goods at various locations. They can also ask for personal pick-up or delivery to their rooms or wherever there is luggage. The Agilysys IG PanOptic Kiosk will showcase the best visitor experience delivered through AI-informed, intelligent self-checkout that eliminates manual scanning of individual items. Instead, guests put a few items on the tray for a creative, affordable and affordable experience.
Agilysys Pay will demonstrate the advantages of using a secure payment system that enables goods to choose to connect with their preferred payment gateways to ensure PCI-compliant payments that comply with current security requirements. Agilysys IG Quick Pay demos will feature a hands-free food & beverage payment solution that enables guests to use their mobile devices to pay for restaurant food without assistance, freeing up wait staff to serve more guests and increasing table turnover. – outside.
Important Hospitality Moment #5: Check-out – As with check-in, check-out and check-out procedures should provide a convenient and hassle-free option with queues and delays. Its purpose is to help visitors to go without hesitation while providing all the detailed information and proof of what the visitors are paying for. The Agilysys PMS, Agilysys Express Mobile and Agilysys Express Kiosk displays will showcase all the benefits of ROE entry and exit.
Hospitality Key #6: Post-Departure Experiences – Improving guest engagement after departure to make them more engaging and engaging increases positive reviews and encourages repeat visits where guests are more likely to spend more money than they did on the first visit. Now is the time to encourage feedback by offering rewards for survey completion, positive reviews and comments on social media, and referrals to friends and family. Promoting an upcoming event or event that your data shows a visitor will enjoy and offering discounts as loyalty are a great way to boost revenue.
The Agilysys Loyalty & Promotions demo will show how to use visitor interests to match the interests that drive repeat sales, more revenue and stronger reviews. Agilysys Digital Marketing demos will show how to use email and SMS marketing messages to strengthen relationships with personalized advertising, collect visitor reviews and analyze visitor data to better understand visitor preferences to create future promotions. Guest messages can be customized based on the visitor’s experience on the site to increase your chances of making money. An intuitive, drag-and-drop message editor helps operators quickly create mobile and desktop templates to deliver ads using the site’s branding. Agilysys Analytics will demonstrate the benefits of using real-time data in visitor interests, activities, revenue and history. Integration with Agilysys InfoGenesis and Agilysys PMS helps identify financial and operational problems and opportunities. Easy-to-create dashboards enable monitoring of Key Performance Indicators (KPIs) and identifying trends.
Rohith Kori, Agilysys Vice President, Solution Strategy, said, “Equipping the hospitality and tourism workforce with the right technology has become increasingly important to meet the ever-increasing expectations of a unique travel experience. Whether properties choose to collect end-to-end technology from multiple vendors or choose to partner and a service provider to deliver hospitality technology, to be successful and profitable must invest in providing personalized, digital, mobile and quality experiences.”
The American Hotel & Lodging Association (AHLA) is America’s largest hotel association, representing more than 30,000 members from all sectors of the industry worldwide – including the world’s leading brands, 80% of all franchised hotels and 16 largest US companies. Headquartered in Washington, DC, AHLA focuses on professional advocacy, communication support and workforce development programs to advance the business. Find out more at www.ahla.com.
Agilysys is well known for its long heritage of hospitality technology. The company provides integrated and integrated software solutions and expertise to businesses looking to increase Return on Events (ROE) through personalized and rewarding guest experiences. Over time, customers earn the highest return on hospitality by consistently delighting guests, retaining employees and growing margins. Clients worldwide include: well-known and independent hotels; various sports facilities; casino; transport companies, hotels and accommodation; cruises; corporate food suppliers; caterers for higher education groups; food management companies; hospitals; areas of life; senior living quarters; parts; and theme parks. The Agilysys Hospitality Cloud™ integrates core systems for property management (PMS), point of sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that improve guest and employee interactions in various areas such as digital access, convenience for mobile, self-control, self-service, personal options, payments, job analysis and real-time insights to improve decision-making. Core Solutions and Experience Enhancers are integrated into Hospitality Solution Studios ™ tailored to hospitality and business needs. www.agilysys.com