A San Francisco technology company with software that ensures online security and ease of use for customers has announced that the Carnival Corporation cruise line is using its technology to protect various services, such as the travel programs that have become popular with visitors to. recent years.
Splunk Technology, known as Splunk, runs behind all of Carnival’s ships to provide a seamless experience for the company’s more than 300,000 guests and crew every day.
Splunk Software Shields Cruise Apps
The experience of cruise travelers has changed dramatically since the advent of travel apps a few years ago, prompting travelers to download these apps and use them to complete many tasks before and during the cruise.
Pictures of Carnival Cruise Line Carnival Hub appfor example, it allows guests to check their itinerary, and purchase different packages such as WiFi, dining, or beverage plans before departure.
Carnival HubApp has been expanded in recent years to offer more features. In s the introduction of new technology, as cruises ramped up in 2021, Carnival Cruise Line announced that guests could use the app to book spa resorts and cruises, and view digital food and beverage menus. In the stadium, the program also allowed guests to get in line for the elevator.
Protecting user information is very important for cruises, as guest information is collected at the time of booking and continues throughout the cruise, and Splunk plays a key role in protecting that data. Customer information, for example, is not limited to credit card numbers but also names and ages of individual travelers, home addresses, and more.
“Our mission is to provide an unforgettable experience to our guests by providing an amazing vacation and having a sustainable security and infrastructure that allows us to do so,” said Devon Bryon, Global CIO of Carnival Corporation.
This technology provides Carnival Corporation IT security teams with real-time visibility into software, services, and security tools, allowing them to quickly determine the severity of any security issues in the system, and quickly detect and correct any issues on the brand’s websites, among others. other problem solving problems.
“Serving millions of guests each year on 90-plus ships, we work closely with the teams on our nine world-class brands to ensure that our guests, employees and businesses are safe and secure. The Splunk platform gives us the scalability and flexibility to protect our company from ever-changing threats,” Bryon added.
Cybersecurity a Priority for Travel Lines
Gaining access to customer data is an ongoing challenge in all industries, especially travel, as personal and financial information is routinely shared online for everything from airline reservations to hotel rooms and cruises.
Toni Pavlovich, Chief Customer Officer at Splunk, said, “As threats continue to evolve, it’s more important than ever for companies to have a cybersecurity strategy that helps them stay resilient and successful, and Carnival Corporation is doing just that.”
It was not revealed how long Carnival Corporation’s will be nine colors have been using Splunk Technology, but the technology company’s announcement on July 18 that the mega-cruise company is a client that took place at their annual meeting. The three-day event began on July 17 in Las Vegas.
Several executives from Carnival Corporation and Carnival Cruise Line are scheduled to speak at the conference, including Michelle Garcia, Director of Information Security and Compliance at Carnival Cruise Line; Alex Tabares, Senior Director of Threat Intelligence at Carnival Corporation; and Ruel Waite, Senior Manager of Site Reliability Engineering at Carnival Cruise Line.