Resort on Dubai World Islands embraces Infor HMS asset management
The solution is to create a seamless journey for visitors
DUBAIUAE, June 19, 2023 /PRNewswire/ — Awareness®cloud computing company, today announced that Mtima wa Europe follow it Dubai World Islands is raising the bar for guests at the luxury Monaco Hotel using Infor Hospitality Management Solution (HMS) and Infor SCS Sales & Event Management software.
Monaco Hotel, a 198-room luxury hotel in The Heart of Europe, has deployed Infor’s enterprise-specific HMS and will soon include the Infor SCS event management system. A second hotel on the same island, the 272-room Nice, will follow both directions within a few months.
With Infor HMS, the Côte d’Azur Monaco hotel is able to collect and use integrated, centralized data from multiple guest locations to provide guests with a convenient, personalized, and consistent experience. It enables the hotel to offer services including self-checkout, and allows guests to select their preferences for everything from food to entertainment from their mobile devices. This improves the guest experience while increasing the productivity of hotel staff, who can reallocate resources to more important activities including improving customer service.
Using Infor Sales & Event Management, the hotel will change the way it manages events and catering, which are very important for the big events that take place at The Heart of. Europe. The software handles the entire booking process, from the initial inquiry to the final invoice, and is customized to support each stage of the live experience.
“As a brand new hotel in one of the most iconic locations in the world, we wanted to ensure that our guests have a great experience, from the moment they make their reservation and throughout their stay, to the time they plan their next trip,” he said. Mahmoud KarakiIT team leader at The Heart of Europe. “Infor HMS has helped us transform our customer service capabilities while streamlining our front-of-house and back-of-house teams. The software is simple and easy to use, which, along with Infor’s customer support, has helped us grow our capabilities.
“Infor Sales & Event Management will help us provide the seamless, hassle-free experience that visitors – especially corporate customers – expect. This solution will allow us to book all events and move intelligently across all customer segments. It integrates continuously with other solutions and will give us a clear view of the business over time each,” added Karaki.
High quality travel is going well Dubai. emirate found $29.4 billion from international visitors in 2022, ranking it as the world’s top tourist destination city, according to the World Travel and Tourism Council. Also, Dubai received 14.36 million visitors worldwide in 2022, growing 97% YoY from the 7.28 million visitors that arrived in 2021, according to DubaiDepartment of Economy and Tourism.
“By deploying Infor’s corporate-specific software, the Côte d’Azur Monaco hotel is well positioned to deliver DubaiIt’s the fastest growing segment of the travel and hospitality industry,” said Stan van Roij, vice president of sales at Infor Hospitality. In Europe the way forward will ensure that the visitor experience meets and exceeds their expectations. We look forward to continuing to work with The Heart of Europe while expanding its portfolio of luxury hotels and services. “
Learn more about the Infor Hospitality Management Solution (HMS):
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