American Express customers often enjoy the company’s concierge service more than their credit cards. Cardholders have access to a team of experienced professionals who can assist them with most requests. The concierge service assists cardholders with a variety of services such as travel reservations, meeting tickets, restaurant reservations, recommendations, and assistance in organizing special events. While this comprehensive service is undoubtedly valuable, some cardholders have expressed concern that its broad approach may make it ineffective for more specialized applications. Nowhere is this more evident than in how Amex’s concierge team supports the hotel experience, from booking to check-in.
With millions of cardholders searching for any number of random requests, it’s no wonder that even a company like American Express can let some things fall through the cracks. American Express would not have the same level of relationships and intrusions made by senior managers on the ground, even if they had relationships with companies, compared to concierge services that only focus on hospitality. This difference can rear its head in many ways, including, but not limited to, the inability to obtain a refund of the hotel’s discretionary fees. While American Express’ concierge services aim to offer a wide range of hotel-related services, they can’t match the unique approach of We Know Hotels.
We Know Hotels is a luxury hospitality service that focuses on accommodations. Looking an inch and a mile deep, We Know Hotels excels in offering well-designed and unique hotels.
Through its emphasis on relationships—both in terms of customers and shared spaces—We Know Hotels has built strong partnerships with some of the world’s most satisfied luxury hotels. Customers of Timamazwa Hotels have the opportunity to communicate directly with their dedicated professionals through WhatsApp messages or phone calls. The We Know Hotels team is fully committed to responding to requests as quickly as possible because they understand the time sensitivity and stress that travel can cause. To ensure that customers are not left waiting during business hours, they respond to all messages within 30 minutes or less during business hours. This intimate and personalized approach enables We Know Hotels to communicate freely and regularly, enabling the expert to gain an in-depth understanding of the details and information that go into creating an unforgettable hotel, tailored exactly to the client’s needs.
Since hotel accommodation is the main focus of We Know hotels, their team of professionals prioritizes getting to know each location and building close relationships with the general managers of all major luxury resorts. These connections enable the company to provide unparalleled accommodations. The experts of We Know Hotels personally guarantee the reservation and real estate directly with the general manager – leaving no stone unturned and ensuring that their customers are well taken care of.
The company’s slogan, “We know hotels, and we know our customers,” is not a list of products but a way of using them. Their unique approach to customer satisfaction and hotel expertise sets them apart. American Express’s concierge services are limited in offering the same level of expertise and personal attention as we know hotels. Their dedicated concierge ensures that nothing goes wrong, from requesting a custom reservation to providing accommodations at a partnered location, background checks, and even refunds in front of the hotel in most cases, if necessary.
Among other advantages and personalized service, We Know Hotels find their customers professionally, or reserve the most sought-after suites that are not available online. They are known for having the ability to chat rooms before customers choose their favorite, and then book them immediately. This from a We Know Hotels customer, “I really like the rooms I stay in, and We Know hotels make sure I’m always happy. On my last trip, they put the hotel on hold for 24 hours to see if I liked it when I arrived, and booked it right away.” .” Whether a sea view is important or privacy is more important, We Know Hotels takes care of it smartly. Just as friendly service at a coffee shop can turn a simple interaction into something that brightens the day for many of us, being greeted by a general manager with crystal flutes full of Veuve Clicquot and skipping the line at the secret door can turn a trip into an unforgettable vacation. Julie, one of the top professionals in the We Know Hotels group, knows she’s run a successful trip when her clients have built a relationship with her on FaceTime, just to show how much they enjoy the amazing property. “It’s the part that I love it, it’s great to know that I can make customers happy by finding them a great place,” says Julie.
We know the Hotel’s special services and special offers are available to customers at no extra charge. By leveraging the expertise and connections of its travel experts and building strong relationships with its customers, the company offers a unique service that cannot be matched in the marketplace. Previously reserved for those in the know about the service, the industry’s best-kept secret has been attracting renewed interest from travelers disenchanted with American Express’ concierge services and those looking for a more sustainable travel experience. With its growing list of five-star resorts internationally, including Rosewood, Aman, Four Seasons, St. Regis, Ritz Carlton, Bulgari Hotels, Mandarin Oriental, One&Only, Montage, 1 Hotels, Waldorf, The Peninsula Hotels, Oetker Collection, and more, there is something for every type of traveler and experience.
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